1. Customers should receive high-quality work that meets their requirements. This means that the client is entitled to a full or partial refund under certain circumstances based on our refund policy.
1.1 Kindly note, that all refund requests are assessed on a case-by-case basis as there are always unique circumstances as to why refund requests should be made.
1.2 If the customer is not content with the delivered order, the customer has up to 72 hours to request a revision.
2. When our support staff believes that the delivered order was done appropriately, the documented proof may be required to indicate that the quality of the complete order is low. Documented proof can take the form of a scanned copy of the instructor’s feedback or a plagiarism report. After careful evaluation of the documented proof, the support staff makes a decision to issues a full or partial refund.
2.1 100% refunds can be given when:
a) The order fails to be assigned to any writer. The refund is made within 6 hours after placing the order.
b) The customer pays an excess amount without notifying us of the reasons; the excess is refunded.
c) When the delivered order fails to match any of the instructions given by the client.
2.2 A 50% refund is provided when you alert us to stop working on the paper halfway before the deadline.
a) Every other partial refund is determined by the support staff after listening to both sides; the customer and the writer. The support staff is always fair to both sides and accompanying evidence may be required from both sides to assist in making the decision. A partial or full refund is then given.
b) Our support staff is entitled to reject a refund request if the request is unfair or violates our privacy policies, terms and conditions and does not conform to the refund policies stipulated here.
3. Failure to ask for a revision implies that the complete order is fine and that the client is satisfied hence no refund is possible.
4. No other refund requests can be made other than those stipulated on this page.